Day 2 Compliance: Track 1: Consumer Protection sponsored by PionAirLaw

Track 1: Consumer Protection

The post-pandemic period has seen an uptick of policy and legislative activity for airline-specific consumer regulations. Many frameworks either emulate or aim to better EU Regulation 261/2004, still considered by policymakers as the go-to template after twenty years. In 2024, what legal and international framework constraints do governments have when designing their consumer regimes, and how do regulators weigh trade-offs in response to popular demands for more tangible rights and entitlements? What role have courts taken in defining issues of scope and entitlements and how does this differ by jurisdiction? With significant changes ahead in many markets, this panel will offer a timely comparative analysis traversing both policy and practice in this complex and evolving area for airline businesses and their legal advisers.

• Moderated by Martine De Serres, Assistant General Counsel, Customer Regulatory & Resolution, Air Canada
• Andrew Harakas, Partner, Clyde & Co
• Cedric Newcombe, Vice President and Deputy General Counsel, Emirates
• Michael Dery, Head, Aviation Practice Group Leader, Alexander Holburn Beaudin + Lang LLP
• Shereena Rai, Senior Regulatory & Litigation Lawyer, British Airways