Rethinking Customer Experience Management for the age of Generative AI

Join us for an exciting whirlwind tour of airline customer experience re-imagined with the help of Generative AI and told from a point of view of a contact center agent. You will learn why you need more than a chatbot to implement Generative AI, how to enhance your contact center agent productivity, and how case management for your ticket refunds & cancellations will transform towards greater automation and autonomy. You will come away from this session eager to share your learnings about Generative AI with your colleagues and friends.